Refund policy

What is our Return Policy?

Ok, we know not all our products will be perfect for everyone.  In the unlikely event your Neem purchase is not loved by you as much as it is loved by us,  we have an exceptional 120-day returns policy.

Fit

The Finest cotton shirts have a natural shrinkage of about 5% after washing, so please allow for this after trying on the garment and before washing. Please consult our size chart for details but our advice is if in doubt please buy up a size as the product does shrink post washing.

Can I Exchange an Item?

Shopping online can mean we do not get our perfect Neem fit on our first order.  We are very happy to exchange your purchase within the 120 days.  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  Please feel free to contact us if you need help or advice on fits. 

Unworn Condition

To be eligible for a refund, please return your Neem products in an be unworn condition, with labels attached, and as close to the original packaging as you’re able to.

How do I Return an Item?

To start your refund, follow the link below to print off a return label.  Where possible please re-use the original packaging to send your items back.  If the original packaging isn’t available, please consider the environment and re-use another old package.  If you don’t have a printer you can simple do this at a Post Office service Customer Service Point. 

Drop your item at a Post Office branch, Royal Mail Customer Service Point or have it collected. You'll then receive proof of posting.

Once we have received and checked your item a refund will be issued that day.  Returns will normally take 10 to 14 working days to process.

You can always contact us for any return questions at

RETURNS@NEEMLONDON.COM  

We especially want to hear any questions you have concerning fit, all our shirts do shrink a little after washing and wearing as we are using exclusive, natural, RECYCLED and ORGANIC cotton.

http://www.royalmail.com/track-my-return/create/5110

Reasonable Use

We reserve the right to monitor returns to see if we believe the good will of our 120 day returns policy is being abused.  In the rare instance that this happens we will deactivate your account and will no longer transact with you.

If you have any concerns, please email us at info@neemlondon.comn or if urgent call us at 07818066652